Contact GameStop
Need help with an order, shipping question, return, exchange, product detail, or account issue? The GameStop support team is here to help you get the information you need.
Email Customer Support
For the fastest way to reach us, please email our support team at:
We usually respond within 24–48 hours during customer service hours.
Customer Service Hours
Our support team is available Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside these hours will be reviewed as soon as support is available.
What to Include in Your Message
To help us review your request quickly, please include as much relevant information as possible.
- Your full name and email address used for the order or account.
- Your order number, if your question is related to a purchase.
- A clear description of the issue or question.
- Product name, size, color, platform, or item details when applicable.
- Photos or screenshots if they help explain the issue.
How We Can Help
Order Support
Contact us if you need help with an order confirmation, order details, payment issue, or purchase question.
Shipping Support
We can help review shipping questions, delivery updates, tracking concerns, or package-related issues.
Returns & Exchanges
Reach out for help with return questions, exchange requests, item condition concerns, or next steps.
Product Questions
Ask about product details, compatibility, gaming categories, accessories, collectibles, or item information.
Account Help
Contact us for help with account access, account details, customer information, or related support needs.
General Questions
If you are not sure where your question fits, send us a message and we will guide you.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected]. Please do not submit sensitive payment information through the contact form or email.
Your Privacy Matters
Information shared with GameStop customer support is used only to review and respond to your request. Please include only the details needed for our team to help with your question.
We’re Here to Help
Thank you for contacting GameStop. Whether you need support with orders, shipping, returns, exchanges, product questions, or account help, our team will review your message and respond as soon as possible.
