Shipping Destinations

GameStop provides Free Worldwide Shipping to available delivery destinations. Customers are responsible for entering a complete and accurate shipping address at checkout.

Some orders may be affected by local delivery restrictions, address limitations, product availability, or delivery-area requirements. If an order cannot be shipped to the address provided, GameStop customer support will contact you for the next steps.

Shipping Rates

GameStop offers Free Worldwide Shipping. No standard shipping fee is charged for eligible orders.

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Order Processing Time

Order processing time is 1–3 days. Processing begins after your order is placed and payment is confirmed.

During busy periods, promotional events, product launches, or high order volume, processing may take additional time. If we need more information to complete your order, our support team may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary based on destination, order volume, local delivery conditions, customs review, weather, or other events outside normal transit control.

GameStop works to get orders delivered as quickly as possible, but estimated delivery dates are not guaranteed arrival dates.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates usually appear within 1–3 days after shipment.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. GameStop is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address error after placing your order, contact us immediately at [email protected]. We will do our best to help before the order ships, but changes may not be possible once processing or shipment has started.

Customs, Duties, and Import Taxes

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be charged separately for customs duties, import taxes, brokerage fees, or other government charges related to Free Worldwide Shipping. If you receive a notice about these fees, please contact GameStop customer support before making any payment.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged in transit, or marked delivered but not received, please contact GameStop customer support so we can review the issue and help with the next steps.

• Order number.
• Full name and email address used for the order.
• Tracking number, if available.
• A clear description of the shipping issue.
• Photos of damaged packaging or products, if applicable.

Please contact us as soon as possible so the issue can be reviewed promptly.

Multiple Items or Split Shipments

If your order includes multiple items, they may be processed or shipped separately depending on availability, packaging needs, or fulfillment timing.

If your items are shipped separately, you may receive more than one tracking update.

Contact GameStop Support

For shipping questions, delivery updates, address issues, customs notices, delayed packages, lost packages, or damaged items, please contact GameStop customer support.

Email: [email protected]