Information We Collect

GameStop may collect personal information that you provide when placing an order, creating or using an account, contacting customer support, subscribing to email updates, or browsing our website.

• Contact details, such as name, email address, billing information, and shipping information.
• Order details, such as products purchased, order number, purchase history, and delivery details.
• Account information, such as login details, saved preferences, and account activity.
• Customer service information, such as messages, questions, return requests, exchange requests, and support history.
• Device and usage information, such as browser type, pages viewed, referring pages, general location data, and website interactions.

How We Use Information

GameStop uses customer information to operate the store, complete purchases, communicate with customers, and provide a safer and more useful shopping experience.

• To process and manage orders, payments, confirmations, shipping updates, returns, and exchanges.
• To respond to customer questions, product inquiries, account help requests, and support messages.
• To personalize and improve website content, product browsing, and store functionality.
• To send email marketing messages when you subscribe or otherwise choose to receive them.
• To help prevent fraud, unauthorized activity, payment misuse, security issues, and policy violations.
• To comply with applicable business, tax, payment, recordkeeping, and legal obligations.

Order Processing

When you place an order with GameStop, we use the information you provide to confirm the purchase, process payment, prepare the order, arrange delivery, provide order updates, and support any related customer service needs.

Order information may also be used to help with returns, exchanges, damaged item claims, wrong item issues, product questions, and account-related support.

Payment Information

GameStop may accept payments through PayPal, Stripe, and credit card payment services. Payment details are used only as needed to process your purchase, complete refunds, prevent fraud, and manage payment-related support.

We do not ask customers to send full payment card numbers, passwords, or sensitive payment credentials through email or contact forms.

Cookies and Analytics Tracking

GameStop uses cookies and analytics tracking to keep the website working properly, remember preferences, understand how customers use the store, improve page performance, and support a smoother shopping experience.

• Essential cookies help the store function, including cart, checkout, and account features.
• Preference cookies may help remember browsing choices or display settings.
• Analytics tracking helps us understand page visits, shopping paths, and website performance.
• Marketing-related cookies may help measure email or promotional activity when applicable.

You may adjust cookie settings through your browser. Some website features may not work correctly if cookies are disabled.

Email Marketing

If you subscribe to GameStop email marketing, we may use your email address to send store updates, product information, promotional messages, sale notices, coupon code updates, and related shopping communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

GameStop may share limited information with service providers that help operate the store and support customer orders. These providers may assist with payment processing, website hosting, order management, delivery support, analytics, email communication, customer service, security, and fraud prevention.

Service providers are expected to use customer information only as needed to provide services for GameStop and not for unrelated purposes.

Data Security

GameStop uses reasonable administrative, technical, and organizational safeguards designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No online store, payment system, email message, or digital storage method can be guaranteed to be completely secure. Customers should keep account credentials private and contact us if they believe their information may have been used without permission.

Data Retention

GameStop keeps customer information only for as long as reasonably needed for the purposes described in this Privacy Policy, including order processing, customer support, account management, fraud prevention, legal compliance, tax records, dispute resolution, and business recordkeeping.

When information is no longer needed, we may delete, anonymize, or securely retain it as required for legitimate business or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.

To make a privacy request, please contact GameStop at [email protected]. We may need to verify your identity before responding to your request.

Children’s Privacy

GameStop does not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us without proper permission, please contact us so we can review the request.

International Users

If you access GameStop from outside the country where our store or service providers operate, your information may be processed, stored, or transferred in locations that may have different privacy rules from your location.

By using our website or providing information to GameStop, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates

GameStop may update this Privacy Policy from time to time to reflect changes in our store operations, privacy practices, technology, or legal requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. We encourage customers to review this page periodically.