30-Day Return Window

GameStop accepts eligible returns within 30 days from the date your order is delivered. To keep your return eligible, please contact our customer service team before shipping the item back.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, your item must meet the basic eligibility requirements below.

• The return request must be made within 30 days of delivery.
• The item must be in its original condition, unless it arrived damaged, defective, or incorrect.
• All included accessories, manuals, inserts, and packaging should be returned with the item when applicable.
• Proof of purchase, order number, or order confirmation may be required to process the return.
• The item must be reviewed and approved by GameStop customer service before it is sent back.

Item Condition

Returned items should be unused, complete, and packaged securely. Video games, consoles, accessories, trading cards, collectibles, and related products must be returned with all original components when applicable.

If an item is returned used, incomplete, damaged by the customer, missing parts, or not in the condition described in the return request, the return may be refused or the refund amount may be adjusted.

Non-Returnable Items

Some items may not be eligible for return unless they arrive damaged, defective, or incorrect. Non-returnable items may include:

• Items marked as final sale.
• Opened, used, activated, or redeemed digital products, codes, downloads, or gift cards.
• Trading cards, collectibles, or sealed products that have been opened or altered.
• Items missing original packaging, accessories, manuals, or included parts.
• Items damaged due to misuse, improper handling, or customer-caused wear.

How to Start a Return

Please do not send any return to GameStop without contacting customer service first. Our team will review your request and provide the correct return instructions and return details.

Return Shipping Cost

GameStop offers 30 Days Free Returns for eligible items. Return shipping instructions will be provided by customer service after your return request is reviewed.

If you send a return without approval or without following the provided instructions, additional costs or return delays may apply.

Refund Process

Once your returned item is received and inspected, GameStop will review the return condition and process the refund if the return is approved.

Refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If you would like to exchange an eligible item, please contact GameStop customer service first. Exchanges depend on product availability and the condition of the returned item.

If the requested exchange item is unavailable, customer service may help you review other available options.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact GameStop customer service as soon as possible.

• Your order number.
• A clear description of the issue.
• Photos of the item, packaging, label, or visible damage.
• Any missing parts, accessories, or product details related to the issue.

GameStop will review the issue and provide the next steps based on the details provided.

Final Sale Rules

Items marked final sale, clearance final sale, or otherwise identified as non-returnable may not be eligible for return or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item is eligible, please contact GameStop customer service before sending it back.